Who we are
Scented Glow Candles is a family-run business based in the United Kingdom. Our website address is: www.scentedglowcandles.co.uk.
What information we collect
When you place an order or contact us, we may collect the following information:
- Your name and contact details (email address, phone number)
- Your billing and delivery address
- Payment information (processed securely — we do not store card details)
- Your order history and preferences
How we use your information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and dispatch notifications
- Respond to your enquiries and provide customer support
- Improve our products and service
We will never sell your personal data to third parties.
Marketing communications
We will only send you marketing emails if you have given us your consent to do so. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
Data storage
Your data is stored securely using Shopify's platform. Shopify is GDPR compliant. For more information, visit shopify.com/legal/privacy.
Your rights
Under GDPR you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at [your email address].
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser.
Contact
If you have any questions about this Privacy Policy, please contact us at [your email address].
Last updated: September 2026